1. There is a 1.5 hour minimum call time on all jobs. After 1.5 hours, rates are charged in half hour increments. Call us to discuss pricing for large jobs and those further afield.

2. 15% VAT must be added to the cost of all removal jobs and packing materials. Storage costs are exempt from VAT.

3. There is a minimum supplement charge of £51 including VAT, charged by the local council for anything going to the waste disposal depot in commercial vehicles such as ours. This is based on weight and increases with the weight of the load.

4. Parking must be arranged and is the responsibility of the customer. Any parking fines must be paid by the customer to the driver on completion of the job. Our drivers are very familiar with most parking scenarios and will always do their best in conjunction with our clients to avoid fines.

5. Payment is to be made to the driver on the day upon completion of the job in cash or cheque form, cheques payable to; Rocket Van Ltd.

6. Job arrival times are estimated. We will always be on time for the first job of the day and for subsequent jobs we will give an estimation which in the vast majority of cases is accurate. Although we do our best to be on time, and plan our timetables very carefully, circumstances out of our control may cause delays.

7. We can accept no responsibility for loss or damage to property after a job is complete and payment is received

8. Our 'goods in transit' insurance policy covers each van load for loss or damage up to £15,000 of customers' belongings during transit. Should you require a higher amount, let us know and we can arrange this for a small supplement.

9. Our storage contents insurance policy covers your belongings for the same amount, up to £30,000. Should you require a higher amount, let us know and again we can arrange this for a small supplement.