Complaints

Complaints

Have we missed the mark? We would hope not!

We always endeavour to provide the best possible service, and supply the best possible products to our customers. We do however recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 

If you’re not 100% happy with any of our services, please get in touch with us. We take complaints very seriously, and we would aim to have the problem resolved as soon as possible. Call us on 020 7401 3928, or email us at [email protected]

On the very rare occasions, where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trust Traders on 0117 456 6031 or via the ombudsman’s website.