Page 2: Our Back to Work (BTW) Strategy

Page 2: Our Back to Work (BTW) Strategy

The Government has set out some practical steps for returning to work, based on ‘5 key points’ that we need to implement in order to both become and to remain ‘Covid 19 Secure’ at work. Below we will lay out the 5 steps, what areas of our business these apply to, and how we intend to satisfy these requirements (and in some cases go further still).

Our strategy to meet these criteria will be based around the four key pillars of Hygiene, Distancing, Masks/Face Coverings and what we shall call Screening, which is basically another word for keeping a close eye out for symptoms. The following modules/pages of this Information and Training site will help to inform you about the risks we are facing and give you good advice as to how to respond positively to them.

Finally there will be a page of our Coronavirus related Working Practices, which are based on the requirements and advice laid out in the previous pages, and which you will need to adhere to upon your return. These will also be re-iterated and discussed during your BTW induction.

The 5 Steps

Government Step 1. Work from home if you can – All reasonable steps should be taken by employers to help people work from home. But for those who cannot work from home and whose workplace has not been told to close, our message is clear: you should go to work. Staff should speak to their employer about when their workplace will open.

Rocketvan Response – We will be discussing working from home with those that are able to do this. Obviously this relates to a limited number of people and does not of course refer to removal staff. For the time being we are opening on the basis that no member of staff should get public transport to or from work, which will have an impact on who this applies to. Reduced numbers in the office and on site generally will also allow much better distancing in the office and around the warehouse. Childcare considerations will also, certainly initially, impact some members of staff.

Government Step 2. Carry out a Covid -19 risk assessment, in consultation with workers or trade unions – This guidance operates within current health and safety employment and equalities legislation and employers will need to carry out COVID-19 risk assessments in consultation with their workers or trade unions, to establish what guidelines to put in place. If possible, employers should publish the results of their risk assessments on their website and we expect all businesses with over 50 employees to do so.

Rocketvan Response – We have been and will be continuing to carry out risk assessments in relation to every aspect of working at or even coming to and from work at and for Rocketvan. As stated before, we are coming back to work with the express intention that no Rocketvan employee should contribute in any way to the spread of coronavirus, be it either contracting or transmitting it in the process of undertaking your work for Rocketvan. I believe that this is an achievable goal, but will require the co-operation of every single one of us. We will be making all this information available to clients and the public on our website, and clients for their part will be required to agree to a code of practice in our amended terms and conditions that will exist to protect you and them.

Government Step 3. Maintain 2 metres social distancing wherever possible – Employers should re-design workspaces to maintain 2 metre distances between people by staggering start times, creating one way walk-throughs, opening more entrances and exits, or changing seating layouts in break rooms.

Rocketvan Response – We will be taking the warehouse, our vans, and client’s homes and premises into account, and we will be ensuring that occasions when social distancing cannot be maintained will be kept to an absolute minimum and only when absolutely necessary. Obviously this will include time spent in a van, so measures such as two man teams, consistent teams, some perspex shielding, and the use of masks or face coverings (Page 8 – Rocketvan BTW Rules is an expansion of all these points) will help us to satisfy this goal. This will also apply to working together during removals and deliveries, when face coverings will be worn by all team members (thereby protecting each other – see Page 6: Wearing a mask training page, when you come to it) whenever social distancing cannot be comfortably maintained, e.g. where items require more than one person to carry. Time spent at the warehouse will be kept to an absolute minimum, there will be staggered and highly managed start times and no member of staff will be able to come to work by public transport, certainly to begin with and until further notice. We will be providing face coverings but you are also welcome to bring any that you might feel more comfortable wearing and that are fit for purpose.

Government Step 4. Where people cannot be 2 metres apart, manage transmission risk – Employers should look into putting barriers in shared spaces, creating workplace shift patterns or fixed teams minimising the number of people in contact with one another, or ensuring colleagues are facing away from each other.

Rocketvan Response – See response to Step 3.

Government Step 5. Reinforcing cleaning processes – Workplaces should be cleaned more frequently, paying close attention to high-contact objects like door handles and keyboards. Employers should provide handwashing facilities or hand sanitisers at entry and exit points.

Rocketvan Response – Tina will be cleaning the warehouse, including all handles, switches and surfaces, every single evening ready for a fully disinfected work environment every day. Upon arrival at work in the morning, access will be limited to the main warehouse and the toilets, and then in a strictly managed fashion. The kitchen will be closed and we will as far as possible be limiting the need to touch anything other than what is strictly needed for the job in hand on any given day. We will be achieving this by taking a ‘Stores’ approach each morning, more of which later. There will be hand washing facilities easily and readily available upon the entrance/exit and around the warehouse, including soap and water and high alcohol level hand sanitiser. Exclusive hand sanitiser bottles will be available to every individual, as well as a variety of gloves (how and when to use these will be discussed at induction), and vans will be wiped down and disinfected daily and throughout the day, with disinfectant wipes on board every van. Uniform will need to be washed after every shift, down to your socks and any gloves or cloth face coverings used.

Information and Training

All of the above will take a little getting used to but we must all make a big effort to adjust to our ‘new normal’ as quickly as possible and to do so as smoothly as we can. I’m confident that we can all pull together and thrive in what will at first feel like very strange and occasionally very difficult conditions. I hope that you will find the following Information and Training pages both informative and helpful (what they’re designed to be!) and that these and the steps we are taking help to reduce any anxiety you might be feeling about coming back to work.

At the foot of each of the following Information and Training pages you will be asked to confirm if you have read and understood the content, but you will also be given the opportunity to state that you have not understood it, that you do not agree with some of the content, or that you would like some more information. Any answer is of course completely fine and we will be happy to help to give you the answers you need. This will be noted on the system and we will see it, so can come straight back to you. Please do not feel that this is an exercise in simply ticking a few boxes. We want you to be informed and satisfied that we are doing everything, and beyond that we need you to be ready to adapt when you do come back.

We have also attached below links to all the relevant Government documents that these guidelines come from. With these, we are not asking you to read all of them and we are certainly not asking you to confirm that you have done so. We hope we have done that for you and highlighted all of the relevant points, but we did want to make them available to you in case you wanted to explore any particular issues yourselves. You can of course refer any queries back to us and if you would like to clarify anything with an independent reputable source, then I would recommend going to

Thanks for taking the time to read and take in all of this, I know it’s a lot to be taking in all at once – it’s a lot to be getting out to you! You can now go straight on to the following Information and Training pages where there are mostly videos so you’ll have a break from my waffle for a bit. We’ll then finish up with our BTW working practices which I would ask you to pay particular attention to and even take a screen shot or print out. Enjoy.


Please confirm that you have read this page. If you have not understood it, do not agree with some of the content, or you would like some more information tick ‘No’ and we’ll be in touch to address any concerns.

Government sources (optional reading)

Public Health England poster –

Guidance –

Clients’ homes and premises –

Vehicles –

Warehouses –