Terms & Conditions

Terms & Conditions

We recommend that you read our Terms and Conditions in all their glory. Click here to view and download a PDF.

Click here for our Statement of Service, and here to download an Acceptance From.

For those in a hurry, here are some of the important bits:

How we charge:

  • We charge on a time-basis. This way, you only pay for what you use. We do not do fixed prices.
  • We have a one hour minimum in place from Monday to Friday, a 1.5 hour minimum on Saturday’s, and a 2 hour minimum on Sunday’s, followed by half-hour time blocks.
  • We don’t take deposits. You pay for your move in full once everything’s done and dusted.
  • Payment can be made by cash or credit/debit card, or bank transfer depending on your terms. American Express and payment by cheque are not accepted.
  • Our standard rates are applicable from 8am to 6pm Monday to Friday. Outside of these hours, and any time on a Saturday or Sunday are subject to increased costs.


Please see our statement of service for details on cancellations.